Refund & Cancellation Policy
We strive to provide exceptional digital marketing services. This policy outlines our terms for refunds, cancellations, and our satisfaction guarantee.
Introduction
At Zisebot Digital Pvt Ltd, we are committed to providing high-quality digital marketing services that deliver measurable results. We understand that sometimes circumstances change, and you may need to cancel services or request a refund.
This Refund Policy applies to all services provided by Zisebot Digital Pvt Ltd, including but not limited to SEO, social media marketing, content marketing, paid advertising, and web development services.
By engaging our services, you agree to the terms outlined in this policy. If you have any questions about our refund policy, please contact us at support@zisebot.com.
30-Day Satisfaction Guarantee
We stand behind the quality of our services with a 30-day satisfaction guarantee for all new clients.
Our Guarantee
If you are not satisfied with our services within the first 30 days of engagement, we will provide a full refund of your initial payment, no questions asked.
Conditions for the 30-Day Guarantee:
- You must provide written notice of dissatisfaction within 30 days of service commencement
- You must have completed the onboarding process and provided all required materials
- You must have participated in scheduled meetings and provided feedback when requested
- The guarantee applies only to the first payment for new clients
Refund Eligibility
Refunds may be granted under the following circumstances:
| Situation | Refund Eligibility | Notes |
|---|---|---|
| Service Cancellation within 30 days | 100% refund | Applies to new clients only |
| Service Cancellation after 30 days | Pro-rated refund | For unused portion of current month |
| Non-delivery of Service | 100% refund | If we fail to deliver agreed services |
| Major Service Issues | Partial or full refund | Case-by-case assessment |
| Billing Errors | 100% refund of overcharge | Within 60 days of charge |
Non-Refundable Services
The following services and situations are generally non-refundable:
Non-Refundable Items
- Setup Fees: One-time setup fees for initial configuration and strategy development
- Third-Party Costs: Advertising spend, software subscriptions, or third-party tool costs already incurred
- Completed Work: Services that have been fully delivered and accepted by the client
- Custom Development: Custom code, designs, or development work that has been completed
- Domain Registration: Domain registration and renewal fees paid to third-party registrars
Note: While setup fees are generally non-refundable, exceptions may be made if we are unable to commence services due to reasons within our control.
Refund Process
If you believe you are eligible for a refund, please follow this process:
Submit Refund Request
Email your refund request to refunds@zisebot.com with the subject "Refund Request - [Your Company Name]". Include your account details and reason for the refund request.
Review Period
Our team will review your request within 3-5 business days. We may contact you for additional information or to discuss potential solutions.
Decision & Notification
We will notify you of our decision via email. If approved, we will provide details about the refund amount and expected timeline.
Refund Processing
Approved refunds are typically processed within 7-10 business days. The refund will be issued to the original payment method used.
Refund Contact Information
Email: refunds@zisebot.com
Phone: +91-98765-43210 (Refund Desk)
Response Time: 3-5 business days
Cancellation Policy
You may cancel our services at any time with proper notice.
Cancellation Requirements:
- Monthly Services: 30 days written notice required
- Project-Based Services: Cancellation terms specified in project agreement
- Annual Contracts: Early termination may involve fees as specified in contract
How to Cancel: Send an email to cancellations@zisebot.com with your account details and reason for cancellation. We may contact you to discuss your reasons and explore potential solutions before processing the cancellation.
Before You Cancel
We value our client relationships and want to ensure your satisfaction. Before cancelling, consider:
- Contacting your account manager to discuss concerns
- Requesting a service adjustment or modification
- Exploring a different service package that better fits your needs
- Requesting a temporary pause of services (available for some plans)
Dispute Resolution
We aim to resolve all disputes amicably and fairly. If you have a concern about our services or charges:
- Contact Your Account Manager: Discuss your concerns directly with your assigned account manager
- Escalate to Management: If unresolved, request escalation to our management team
- Formal Complaint: Submit a formal complaint in writing to complaints@zisebot.com
- Mediation: If still unresolved, we may suggest third-party mediation
We are committed to resolving disputes within 30 days of receiving a formal complaint.
Policy Updates
We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. The updated version will be indicated by an updated "Last Updated" date at the top of this page.
Notification of Changes
If we make material changes to this Refund Policy, we will notify active clients by email at least 30 days before the changes take effect. We encourage you to review this policy periodically.
Your continued use of our services after the effective date of the revised Refund Policy constitutes your acceptance of the terms.
Contact Us
If you have questions about our Refund Policy or need to request a refund, please contact us:
Zisebot Digital Pvt Ltd - Refund Department
General Inquiries: support@zisebot.com
Refund Requests: refunds@zisebot.com
Cancellations: cancellations@zisebot.com
Phone: +91-98765-43210
Address: Firozabad, Uttar Pradesh, India
Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
We aim to respond to all refund-related inquiries within 3-5 business days.